Never miss
a ticket
Flexible, affordable 24x7x365 outsourced helpdesk for your MSP.
Free your time so you can focus on what matters most.
Trusted by over 150 MSPs across the United States with exceptional results.
Ready for Round-the-Clock Support?
Partner with us to streamline your operations, boost profitability, and ensure your success in a competitive market.
We work with your tools
98
%
180
+
2
hours
6
minutes
Save 50-70% on labor costs.
Grow your MSP seamlessly
At Benchmark365, not only do we ensure you never miss a ticket, our unique fractional model means you only pay for what you use. Think about it - imagine never being over-staffed or under-staffed.
With a just-in-time helpdesk you get access to a highly qualified team of dispatch, Level 1, 2 and 3 specialists when you need them. Whether it’s On Call, Business Hours or Complete 24x7x365 cover we’re helping MSPs scale quickly and profitably.
Why Partner with us?
Compatible with your stack
Your tools, our service—tailored to fit seamlessly into your current operations with optional PSA integration.
Achieve 50-70% Cost Efficiency
Transform your support model with on-demand resources that eliminate the overhead of full-time staff.
You're in control
Only pay for what you use. We'll never exceed your budget.
Skilled experts 24/7/365
Dispatch, Level 1, 2 and 3 technical support 24 hours a day, 7 days per week.
Ready to Transform Your MSP Business?
Why MSPs Trust Benchmark365
"The feedback from clients is that the Benchmark 365 is really friendly, highly professional, responsive and eager to please. Benchmark 365 has pulled me out of the trenches and given me the ability to take control of my business. My only hesitation in recommending Benchmark 365 would be losing my competitive edge!"
"Onboarding was very smooth; you could tell Benchmark 365 had done this before and so they were able to adapt to our process quickly and begin providing client support. The peace of mind knowing that there is always someone there 24/7 to respond to client needs is great as it makes me feel a lot more comfortable than going it alone"
"I think Benchmark 365 does a really good job of communicating their offer. We really liked the notion of how Benchmark works hand in hand to determine the right approach to our needs.
Benchmark’s CEO James Vickery and their team spent considerable time with us to both understand our needs and convey their model in a logical way. It just made sense to us."
"Like many MSPs, Aero Computer Management Solutions faced the challenge of how to scale, the business quickly enough to take advantage of new opportunities in the fast-growing IT services market. I probably talked to 15 different outsourcers before James at Benchmark 365. He really set them apart from the outsourcing pack. I was impressed by just how flexible they were willing to be. There was also some give and take. I actually reshaped some of the ways we did things to better align with how Benchmark 365 operated because, honestly, it just made sense."
Infinite Scale with James Vickery
Find a partner that understands the key drivers for your business to succeed.
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