Benchmark 365

Scale profitably

Our mission is to help MSPs scale rapidly and be more profitable.

While we deliver you exceptional customer service, helpdesk and NOC support – it’s the means – not the end. The end is making sure you have the resources and capacity you need to reach your potential.

Our service is designed with scalability at its heart. Our global team means we can scale to deliver exceptional customer service to your clients day and night.

The Benchmark 365 Way

We think you should be able to take on as much new business as fast as you can – and have the time and capacity to go find more. The Benchmark 365 Way is a roadmap to profitability and growth.

With their helpdesks humming and labour costs under control, our Partners are jumping ahead of the competition, generating new revenue streams, beating out competitors on price and activating new solutions. Why don’t you join us?

Our CEO & Founder

James Vickery

Scaling an MSP is far from easy. For 10 years, James Vickery, our CEO and Founder, followed all the industry mantras, bought all the tools and hired, lost and trained techs over and over again. By 2012 he was at the peak of his frustration and knew he had to radically change his MSP or face a long slow decline.

It became clear that in order to grow his MSP and maximise margins he needed to create a new, more cost efficient delivery model. Almost over night it transformed his MSP by freeing up time and resources, dramatically reducing costs and – importantly – creating the ability to scale at will and maximize profits.

Infinite Scale

James is convinced almost any MSP can grow and be more profitable – what he calls Infinite Scale.

Through his book and podcast Infinite Scale: The Ultimate Guide to MSP Growth, James offers insights, advice and perspective on what it really takes to build a successful and sustainable MSP. Join in the conversation!