If it can be done online these days – it’s pretty likely you can outsource it. In your MSP, I’d be surprised if you didn’t outsource something already. You can outsource lead generation, sales, marketing, copy writing and content production, book keeping and accounting and on goes the list. But what about your customer support?…
At Benchmark 365, we continually ask ourselves – how can we best to help the MSP community? So I took to Reddit earlier this month to ask “what would you like to learn from an experienced MSP?”. The response was overwhelming and here’s what the Reddit community had to say….. How will MSPs make a living when clients…
Aero CMS – USA
Aero Computer Management Solutions faced the challenge of how to scale, the business quickly enough to take advantage of new opportunities in the fast-growing IT services market.
Go Computers – Australia
Go Computers, like many small MSP’s, put their clients first at the expense of their own business. They needed a new way to continue to deliver awesome technical support to give him the space to focus on growing his own company.
One of the many tools in the MSP arsenal is the use of CSAT – customer satisfaction – scoring / survey tools. Products like Simplesat, Smileback, Client Heartbeat and Customer Thermometer are all widely used tools in the MSP community.
One of the most common topics appearing on Reddit’s MSP sub-reddit r/MSP is about time sheets and the general distaste that many in our sector have for them.
Since launching Benchmark 365 in 2016, we’ve talked with more than 1000 entrepreneurs about MSP Growth. It’s also been a pretty interesting journey with our Benchmark 365 Partners. But what’s common for all is how often these MSPs are challenged by creating sustainable growth in their businesses.
We make partnering with us as easy possible. A question we often get is whether or not Benchmark 365 works with the tools you’ve come to know and trust. Well the good news is – Benchmark 365 is tool and vendor agnostic.
Martin Haak of Infinite Edge is one of Benchmark 365’s oldest Partners and great success stories. Recently he was interviewed by Auvik for their Frankly MSP podcast. It’s great 15 minute listen on how a small or one-man MSP can be successful and have the kind of business and life they want.
MSP owners want to add to their bottom lines as quickly as possible. While MSPs today are facing many challenges, higher labor costs are one of the most acute.
With our platform, MSPs are cutting labor costs and netting more revenue every month.