If it can be done online these days – it’s pretty likely you can outsource it. In your MSP, I’d be surprised if you didn’t outsource something already. You can outsource lead generation, sales, marketing, copy writing and content production, book keeping and accounting and on goes the list. But what about your customer support?…
One of the many tools in the MSP arsenal is the use of CSAT – customer satisfaction – scoring / survey tools. Products like Simplesat, Smileback, Client Heartbeat and Customer Thermometer are all widely used tools in the MSP community.
Since launching Benchmark 365 in 2016, we’ve talked with more than 1000 entrepreneurs about MSP Growth. It’s also been a pretty interesting journey with our Benchmark 365 Partners. But what’s common for all is how often these MSPs are challenged by creating sustainable growth in their businesses.
Martin Haak of Infinite Edge is one of Benchmark 365’s oldest Partners and great success stories. Recently he was interviewed by Auvik for their Frankly MSP podcast. It’s great 15 minute listen on how a small or one-man MSP can be successful and have the kind of business and life they want.
MSP owners want to add to their bottom lines as quickly as possible. While MSPs today are facing many challenges, higher labor costs are one of the most acute.
With our platform, MSPs are cutting labor costs and netting more revenue every month.
As a global service provider offering outsourced helpdesk, 24×7 resourcing and peer community groups, Benchmark 365 is a market leader in helping Managed Service Providers grow profitably. A key part of this is making sure we can integrate with and leverage the most widely used systems and tools that help MSPs run their business.
At our core, here at Benchmark 365, is the desire to help MSPs be more successful, more profitable and more in control. That’s why our 24×7 outsourced helpdesk for MSPs is only the half story. For over a year we have been working with Partners on Benchmark Peers – our exclusive growth community.
2019 is here! So you are probably thinking about how you can do things a little bit differently in your business this year. For one, you’d probably like to scale your business at a faster pace. If last year felt a little like standing still (or worse – going backwards), it’s time to kick things into overdrive in 2019 and build your business momentum.