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Insights to help you win

Outsourcing your MSP servicing – the ultimate checklist

Blog, Infinite ScaleBy James Vickery2 July 2020Leave a comment

If it can be done online these days – it’s pretty likely you can outsource it. In your MSP, I’d be surprised if you didn’t outsource something already. You can outsource lead generation, sales, marketing, copy writing and content production, book keeping and accounting and on goes the list. But what about your customer support?…

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Get more feedback from your MSP customers

Blog, Infinite ScaleBy James Vickery18 June 2019

One of the many tools in the MSP arsenal is the use of CSAT – customer satisfaction – scoring / survey tools. Products like Simplesat, Smileback, Client Heartbeat and Customer Thermometer are all widely used tools in the MSP community.

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Are timesheets really important to MSPs? Yes!

Blog, Infinite ScaleBy James Vickery18 June 2019

One of the most common topics appearing on Reddit’s MSP sub-reddit r/MSP is about time sheets and the general distaste that many in our sector have for them.

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5 Drivers of MSP Growth

Blog, Infinite ScaleBy James Vickery17 June 2019

Since launching Benchmark 365 in 2016, we’ve talked with more than 1000 entrepreneurs about MSP Growth. It’s also been a pretty interesting journey with our Benchmark 365 Partners. But what’s common for all is how often these MSPs are challenged by creating sustainable growth in their businesses.

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Benchmark 365 works for you – with your tools

Blog, Infinite ScaleBy James Vickery16 April 2019

We make partnering with us as easy possible. A question we often get is whether or not Benchmark 365 works with the tools you’ve come to know and trust. Well the good news is – Benchmark 365 is tool and vendor agnostic.

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How to be the master of your own MSP destiny

Blog, Infinite ScaleBy James Vickery13 March 2019

Martin Haak of Infinite Edge is one of Benchmark 365’s oldest Partners and great success stories. Recently he was interviewed by Auvik for their Frankly MSP podcast. It’s great 15 minute listen on how a small or one-man MSP can be successful and have the kind of business and life they want.

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How Outsourcing Adds $25K To Your Monthly Bottom Line

Blog, Infinite ScaleBy James Vickery4 March 2019

MSP owners want to add to their bottom lines as quickly as possible. While MSPs today are facing many challenges, higher labor costs are one of the most acute.

With our platform, MSPs are cutting labor costs and netting more revenue every month.

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Benchmark 365 integrates with Connectwise

Blog, Infinite ScaleBy James Vickery22 January 2019

As a global service provider offering outsourced helpdesk, 24×7 resourcing and peer community groups, Benchmark 365 is a market leader in helping Managed Service Providers grow profitably. A key part of this is making sure we can integrate with and leverage the most widely used systems and tools that help MSPs run their business.

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Benchmark Peers – our growing success community

Blog, Infinite ScaleBy James Vickery16 January 2019

At our core, here at Benchmark 365, is the desire to help MSPs be more successful, more profitable and more in control. That’s why our 24×7 outsourced helpdesk for MSPs is only the half story. For over a year we have been working with Partners on Benchmark Peers – our exclusive growth community.

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3 Steps to Scaling Your MSP in 2019

Blog, Infinite ScaleBy James Vickery7 January 2019

2019 is here! So you are probably thinking about how you can do things a little bit differently in your business this year. For one, you’d probably like to scale your business at a faster pace. If last year felt a little like standing still (or worse – going backwards), it’s time to kick things into overdrive in 2019 and build your business momentum.

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