When it comes to pressing concerns, MSP owners agree: There isn’t enough time in the day, and good help is hard to find. The good news is both of these issues can be solved fairly easily by solutions already in the market, one of which being Benchmark 365. While hiring is one of the most important…
In the 15 years I’ve been in the IT business I’ve seen some evolutions and shifts in this business. So where is your business on that journey? In this excerpt from my new book: Infinite Scale: The Ultimate Guide to Growing your MSP, we take a look at the 4 different phases of MSP evolution. Break–fix.…
If you’re looking to scale you MSP and be more profitable then transitioning your help desk to an outsourcing partner is a big step in the right direction. It’s important to recognise that it’s a big change – so it needs to be done right. This means first finding and outsourcing partner that’s as committed…
Simply put — sales scale MSPs. If your sales team has good salesmanship and focuses on customer success, your business will evidently scale. To determine whether you’re scaling at a good pace, take a deeper dive into your customer base. Once you do, you will discover there are ways to adjust your MSP’s momentum to…
Switching pricing models isn’t easy. Among MSPs, there are differing opinions about pricing, which makes the decision to jump ship even harder. However, after you analyse how your current pricing model impacts your bottom line and take a look at the shift in pricing trends, you may well decide it’s time to make a change.…
Scaling an MSP the traditional way is far from easy. For 10 years I followed all the industry mantras, bought all the automation tools and hired, lost and trained techs over and over again. But in 2012 at the peak of my frustration I had the opportunity to travel overseas and learn how companies were…
It’s an exciting time in the MSP industry with more and more ways to support customers, to offer new technologies and to find new profitable approachesto servicing clients. One of the hottest topics in the MSP industry right now is the concept of outsourced helpdesk services to underpin MSPs and ITSPs looking to grow and…
In Recently I recorded an interview with Steve Taylor of MSP Webinars in the USA. We had a great discussion about the value of outsourcing and offshoring your Helpdesk and NOC. Its what Benchmark 365 does so well. Listen in and you’ll here a little about my story and how through building my own MSP I…
At Benchmark 365 we pride ourselves on our incredible people. So we thought this week we would introduce you to one of newest team members – Khristine Here what’s what she had to say Tell us a little bit about yourself?My name is Khristine and I’m the (QA) Officer for our team here at Benchmark 365.…
MSP’s and IT providers are fiercely divided on the topic of pricing models and which work the best. Is it hourly rates, fixed fee per user/device or a hybrid of both? Getting the pricing model right and understanding the numbers is the key difference between a lucrative IT business and a less profitable one. However IT…
