Lessons Learned From Offshoring an MSP Team – Podcast

Recently I was interviewed by Auvik Networks for their Frankly MSP Podcast. It was a great opportunity to talk about the experiences and not always easy lessons I learned from spending 15 years building a successful MSP.

Here’s a few key points and also take a listen but here a few of the key points.

Based in Canada, Auvik Networks brings the simplicity of software to the conventional practices of managing network hardware. Their cloud-based network operations system converts dozens of normally complex and time-consuming tasks to simple, automated steps.

Thanks to Jennifer Tribe, Director of Content for a great conversation. We covered a lot of ground but here are 4 key takeaways to remember.

Listen to the podcast here! Enjoy!

4 key take-aways on Offshoring

  1. Many IT companies and MSP’s think offshoring is only for low-level services but it can and should be used for higher level tasks at a much lower price.
  2. Cost factors are often the impetus for offshoring, but now it’s more about scale and customer service.
  3. There’s fierce competition out there and staffing costs are getting higher—but customers aren’t paying more. MSP’s can add value and increase response times while spending less with offshoring or automation.
  4. Usually outsourcing to one person doesn’t work that well. Hiring a team is the best solution, but it involves going to your target offshoring country to set up the team. Consider what’s involved with building another company and the work that goes into it.  talk about it with your team. Make sure they’re on board with the plan.

Setting up a great outsource solution is hard and takes time and resources. Benchmark 365 does the heavy lifting for you. We provide you with a dedicated team of 1st, 2nd and 3rd level support engineers, customer service/dispatch specialists and sales experts on demand day and night.

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Want to learn more? Check out our Frequently Asked Questions. If we sound like a good fit for your business, we’d love to hear from you!

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