Our 24/7 outsourced Helpdesk service is a full stack solution that provides your clients with quality support and eliminates costly resource latency and under-utilisation.
Improve your bottom line and free up time and resources to focus on building sales and lasting customer relationships.
Our free partner portal gives you valuable insights to monitor your business profitability.
Now, more than ever, we need to think differently about growth, sales and customers. We are here to help.
Gain insight, perspective and ideas that matter for MSPs today from our Infinite Scale podcast, blog and book.
Join our Benchmark 365 Peer community and tap into growth, scale and sales knowledge and experience.
Aero CMS Founder, CEO
Go Computers Founder, CEO
If it can be done online these days – it’s pretty likely you can outsource it. In your MSP, I’d be surprised if you didn’t outsource something already. You can outsource lead generation, sales, marketing, copy writing and content production, book keeping and accounting and on goes the list. But what about your customer support?…
One of the many tools in the MSP arsenal is the use of CSAT – customer satisfaction – scoring / survey tools. Products like Simplesat, Smileback, Client Heartbeat and Customer Thermometer are all widely used tools in the MSP community.
One of the most common topics appearing on Reddit’s MSP sub-reddit r/MSP is about time sheets and the general distaste that many in our sector have for them.
Since launching Benchmark 365 in 2016, we’ve talked with more than 1000 entrepreneurs about MSP Growth. It’s also been a pretty interesting journey with our Benchmark 365 Partners. But what’s common for all is how often these MSPs are challenged by creating sustainable growth in their businesses.
We make partnering with us as easy possible. A question we often get is whether or not Benchmark 365 works with the tools you’ve come to know and trust. Well the good news is – Benchmark 365 is tool and vendor agnostic.
Martin Haak of Infinite Edge is one of Benchmark 365’s oldest Partners and great success stories. Recently he was interviewed by Auvik for their Frankly MSP podcast. It’s great 15 minute listen on how a small or one-man MSP can be successful and have the kind of business and life they want.
Yes, all Benchmark 365 services are 24×7. There is no minimum spend to access our 24×7 outsourced helpdesk team.
Our pricing is based on your average monthly ticket volume and utilization (not endpoints). We save MSPs between 50-70% on resourcing costs and our unique pricing structure is around 1/3rd of our competitors.
There are no lock in contracts. We believe MSPs need ultimate flexibility and once you choose to sign up with us we simply require 30 days notice to change or cancel the service. We take an upfront 30 day deposit to cover the cancellation period.
Yes, our team are trained on all of the mainstream RMM, network monitoring and remote control tools. Whether you’re using ConnectWise Automate, Kaseya VSA, Datto RMM or a range of others we are confident we can utilize your tools to deliver our service 24×7.
We work with whatever documentation tools suit your business. For some MSPs that may be as simple as using OneNote or as enhanced as IT Glue or PassPortal.
We love talking to MSP’s about how to build a more profitable, more scaleable MSP.
Talk to us, tell us about your business and together we will save you money and help you deliver quality support to your customers.
We love talking to MSP’s about how to build a more profitable, more scaleable MSP.
Talk to us, tell us about your business and together we will save you money and help you deliver quality support to your customers.
