If it can be done online these days – it’s pretty likely you can outsource it. In your MSP, I’d be surprised if you didn’t outsource something already. You can outsource lead generation, sales, marketing, copy writing and content production, book keeping and accounting and on goes the list. But what about your customer support?…
costs by 50%-70%
Quality, on demand expertise 24x7
Welcome to the Benchmark 365 Way
Our 24/7 outsourced Helpdesk service is a full stack solution that provides your clients with quality support and eliminates costly resource latency and under-utilisation.
Build the MSP you want
More profitable, more scaleable and more time to focus on what's most important
Improve your bottom line and free up time and resources to focus on building sales and lasting customer relationships.
Our free partner portal gives you valuable insights to monitor your business profitability.
Tools, insights, advice: Infinite Scale
Now, more than ever, we need to think differently about growth, sales and customers. We are here to help.
Gain insight, perspective and ideas that matter for MSPs today from our Infinite Scale podcast, blog and book.
Join our Benchmark 365 Peer community and tap into growth, scale and sales knowledge and experience.
I reshaped the way we did things to better align with how Benchmark 365 operated because, honestly, it just made sense.
Aero CMS Founder, CEO
Benchmark 365 has pulled me out of the trenches and given me the ability to take control of my business.
Go Computers Founder, CEO
From Our Blog
Answers to popular questions
Yes, all Benchmark 365 services are 24×7. There is no minimum spend to access our 24×7 outsourced helpdesk team.
Our pricing is based on your average monthly ticket volume and utilization (not endpoints). We save MSPs between 50-70% on resourcing costs and our unique pricing structure is around 1/3rd of our competitors.
There are no lock in contracts. We believe MSPs need ultimate flexibility and once you choose to sign up with us we simply require 30 days notice to change or cancel the service. We take an upfront 30 day deposit to cover the cancellation period.
Yes, we integrate with ConnectWise Manage, Autotask and Syncro. We also have other API integrations.
Yes, our team are trained on all of the mainstream RMM, network monitoring and remote control tools. Whether you’re using ConnectWise Automate, Kaseya VSA, Datto RMM or a range of others we are confident we can utilize your tools to deliver our service 24×7.
We work with whatever documentation tools suit your business. For some MSPs that may be as simple as using OneNote or as enhanced as IT Glue or PassPortal.
We love talking to MSP’s about how to build a more profitable, more scaleable MSP.
Talk to us, tell us about your business and together we will save you money and help you deliver quality support to your customers.