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Give Us 90 Days.
Get out of day-to-day delivery without giving up control. Managed 24×7×365 helpdesk capacity within your tools, processes and standards, under your brand.
Where can we reach you? We'll call to set up your baseline.
We'll be in touch within 1 business day. Next is a 30-minute baseline call: we measure your helpdesk as it runs today and agree the targets we will be held to.
Book my baseline callHow Long Can You Keep Everything Spinning?
Press start and try to keep your helpdesk upright.
6 roles. 1 owner. You.
Dispatch, 2 Level 1 Techs, a Level 2, a Level 3 and On Call. When one of them wobbles, it lands on you. Tap a top to steady it.
3 tops down after 00:00.
Sick leave, a resignation and a backlog in the same week. Nobody keeps this up forever. The problem isn't effort. It's that everything runs through 1 person.
What would you do if you got out of delivery?
Leadership trapped in delivery. Growth on hold.
Buy Capacity. Not Headcount.
You are not outsourcing control.
Benchmark does not replace the MSP. Benchmark works as part of the MSP. Your customers see your brand, your standards set the bar, and your escalation paths decide what comes back to you.
We work in your stack. Not ours.
Whatever RMM, documentation and security tools you run, our technicians work in them with the access you grant. No preferred vendors and no limit on tools. PSA is the only fixed list: optional live two-way integration with HaloPSA, ConnectWise Manage or Autotask, or SmartDesk free if you don't have one.
Founder-led. Fully privately owned. No private equity.
Benchmark 365 is run by James Vickery, who spent 10 years running his own MSP before building a better way to deliver it. No investors, no private equity, no vendor portfolio to cross-sell you. You deal with people who have sat in your chair.
Run by James with MSP owners around the world.
What MSP owners say
Security first.
You are handing us access to your customers. This is how that access is earned, controlled and recorded.
Why 90 days?
30 days to onboard properly. 30 days to optimise. 30 days of clean results. Anything shorter measures the handover, not the service.
Ready to get out of delivery?
If we don't meet or improve your agreed helpdesk metrics, your next month is free.
Start the 90-Day Helpdesk ChallengeWhy we offer the Challenge
Most MSP owners have heard the outsourcing horror stories. Service quality slips. Customers get unhappy. Tickets fall through the cracks. Everything gets escalated back to you, and you end up paying for a helpdesk that makes more work, not less.
We've spent 10 years building the opposite.
- Quality goes up. We hold a 98.8% average CSAT across more than 50,000 surveys.
- Your customers stay happy. They see your brand, deal with the same familiar team and get answers fast.
- Nothing falls through the cracks. Every request is logged and owned until it's resolved.
- Escalations stay rare and genuine. We own the ticket end to end, so it doesn't bounce back to you.
Telling you that is easy. Proving it is better. So give us 90 days, and if we don't hit the targets we agree together, your next month is on us.
How the guarantee works
- It starts with a baseline review. You give us reporting access to your PSA and we look at your current numbers together. Where we're confident we can make a measurable difference in 90 days, we'll make you a formal Challenge offer in writing.
- We agree your targets together. Before go-live we agree targets for average first response time, average resolution time and average CSAT, and we both sign them off.
- Month 1 is for settling in. We learn your clients, tools and runbooks. Your result is the average of months 2 and 3, when we should be flying.
- We own it end to end. For your agreed group of supported customers, we're the first point of contact and we own every ticket through to resolution, all within the agreed workflow and plan.
- We work as one team. A short weekly check-in keeps us aligned. The clock pauses while we're waiting on an end user, or on you for access or information.
- We hear from your customers directly. We send the satisfaction surveys and may check in with your end users for feedback.
- If we miss any agreed target, month 4's helpdesk fee is on us. It's a credit on your month 4 invoice when you continue with us. It's not a cash refund.