Frequently Asked Questions

Can we use Benchmark 365 for after hours support?

Yes! All of our programs include 24x7x365 support. Whether you’re planning to kick back on the 4th of July or pop a few cold ones on Australia Day, our worldwide Partners enjoy high availability helpdesk support all year round.

What sort of businesses do you work with?

We specialize and only work with managed / technical service providers (MSPs / TSPs). We work particularly well with established businesses servicing at least 5 customers.

Will you integrate with our PSA?

Yes! We integrate with Halo, Autotask, Connectwise and Syncro. If we don’t have an official integration, you may also be eligible to access our API.

Will you work with our documentation?

Yes! We work with a broad range of IT documentation platforms including ITGlue and Hudu.

Is there a minimum spend?

We save MSPs 50-70% on their equivalent FTE labor costs.

Our programs are designed to meet you where you’re at in terms of budget and can scale up or down based on your work volumes.

Most MSPs will spend somewhere between $2,000-$5,000 per month for a highly qualified team of helpdesk champions. That's 50-70% less than hiring an equivalent Level 1, 2 or 3 technician. Better yet, we work 24x7x365 form you with no vacations, sick days or HR headaches.

Do you charge per endpoint or per user?

Neither! We want our Partners to maximize their profits and we don’t believe charging per endpoint or user is a fair way to do business. With Benchmark365 you only pay for what you use, and you can scale the service up or down as needed.

Where is the team located?

We’re an Australian company with locations in Sydney, Cebu, Manila and Durban. Our team are native English speakers or IELTS certified assuring high-quality communication at all times.

How long does it take to onboard?

A typical onboarding program will take 15-30 days. We estimate on average it takes 90 days of sustained partnership to get the model right for your business. Keeping your clients happy is always our #1 focus.

Is there a minimum contract term?

We offer the most flexible service in the industry. All of our programs are offered on either a monthly or quarterly basis. You can upgrade/downgrade or cancel with 30 days written notice.

Our complete terms and conditions can be found at https://www.benchmark365.com/terms-and-agreement.