---
title: "Episode 17: The new realities for the MSP business model. by Infinite Scale: The Ultimate Growth Podcast for MSPs"
description: Things are different for MSPs. But what's different in the short term and what's likely to stay different in the longer term? James talks though some of the new realities for MSPs and how they will affect the MSP business model when it comes to resourcing, products and services and cost structures.
image: https://benchmark365.com/hubfs/Benchmark365_2023/Images/512.jpg
---

[![Group (2)](https://benchmark365.com/hubfs/Benchmark365_2023/Images/Group%20(2).png)](https://benchmark365.com)

- Services 
    - [24/7 Helpdesk](https://benchmark365.com/how-it-works)
    - [Offshore Comply](https://info.benchmark365.com/offshorecomply)
    - [Benchmark Peers](https://info.benchmark365.com/benchmark-peers)
    - [Benchmark Certify](https://info.benchmark365.com/benchmarkcertify)
- [Resources](https://benchmark365.com/resources)
- [Peer Groups](https://info.benchmark365.com/benchmark-peers)
- [About](https://benchmark365.com/about)
- [Contact](https://benchmark365.com/contact)

[Let's Talk](https://benchmark365.com/how-it-works#resourceFormSec)

![Episode 17: The new realities for the MSP business model.](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/512.jpg?width=1420&name=512.jpg)

# Episode 17: The new realities for the MSP business model.

Author : [![James Vickery](https://app.hubspot.com/settings/avatar/a31d4781d5cb37147522b0d750190f95) James Vickery](https://benchmark365.com/blog/author/james-vickery)

Tags : [Podcast](https://benchmark365.com/blog/tag/podcast), [MSP Operations](https://benchmark365.com/blog/tag/msp-operations), [Sales & Marketing Resources](https://benchmark365.com/blog/tag/sales-marketing-resources) 

Date : Apr 06, 2020

MSP entrepreneur and author, James Vickery talks about transforming your mindset and getting your business under control. It’s about scaling up so you can take advantage of the tremendous opportunities out there.

### Search

## Other Related Blogs

![Episode 24: So what's really changed for MSPs](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/512.jpg?length=1200&name=512.jpg)

### Episode 24: So what's really changed for MSPs

 Aug 25, 2020 | [Podcast ,](https://benchmark365.com/blog/tag/podcast) [MSP Operations](https://benchmark365.com/blog/tag/msp-operations) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery)

 MSP entrepreneur and author, James Vickery talks about transforming your mindset and...

[Listen here](https://spotifyanchor-web.app.link/e/4r4Kjni9mFb)

![Episode 34: The Rocket MSP & Infinite Scale crossover episode!](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/512.jpg?length=1200&name=512.jpg)

### Episode 34: The Rocket MSP & Infinite Scale crossover episode!

 Jun 27, 2021 | [Podcast ,](https://benchmark365.com/blog/tag/podcast) [Sales & Marketing Resources](https://benchmark365.com/blog/tag/sales-marketing-resources) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery)

 MSP entrepreneur and author, James Vickery talks about transforming your mindset and...

[Listen here](https://spotifyanchor-web.app.link/e/1wv8h5B8mFb)

![Episode 43: The 5 dysfunctions of MSPs in 15 minutes](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/512.jpg?length=1200&name=512.jpg)

### Episode 43: The 5 dysfunctions of MSPs in 15 minutes

 Aug 11, 2022 | [Podcast ,](https://benchmark365.com/blog/tag/podcast) [MSP Operations](https://benchmark365.com/blog/tag/msp-operations) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery)

 MSP entrepreneur and author, James Vickery talks about transforming your mindset and...

[Listen here](https://spotifyanchor-web.app.link/e/VLCVmV47mFb)

###### Contact info

[Email Us](https://benchmark365.com/contact)

Call us

- [USA (+1) 516 530 7545](tel:+1516%20530%207545)
- [Canada (+1) 604 239 3244](tel:+1604239%203244)
- [Australia (+61) 02 9160 7668](tel:+610291607668)

###### Quick Links

- [How it Works](https://benchmark365.com/how-it-works)
- [Resources](https://benchmark365.com/resources)
- [Peer Groups](https://info.benchmark365.com/benchmark-peers)
- [FAQ](https://benchmark365.com/faq)
- [About](https://benchmark365.com/about)
- [Contact](https://benchmark365.com/contact)

###### Important Info

- [Privacy Policy & GDPR Compliance Statement](https://benchmark365.com/privacy-policy)

###### Get in touch!

[![footer-small-logo](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/footer-small-logo.png?width=72&height=30&name=footer-small-logo.png)](https://benchmark365.com)

 © Benchmark365 - 2026. All rights reserved.

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "James Vickery",
    "url" : "https://benchmark365.com/blog/author/james-vickery"
  },
  "dateModified" : "2023-12-21T14:04:38.266Z",
  "datePublished" : "2020-04-06T13:31:00.000Z",
  "headline" : "Episode 17: The new realities for the MSP business model. by Infinite Scale: The Ultimate Growth Podcast for MSPs",
  "image" : [ "https://benchmark365.com/hubfs/Benchmark365_2023/Images/512.jpg" ],
  "mainEntityOfPage" : {
    "@id" : "https://benchmark365.com/blog/episode-17-the-new-realities-for-the-msp-business-model",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://benchmark365.com/hubfs/Benchmark365%20logo%20(1)-1.png"
    },
    "name" : "Benchmark 365"
  }
}
```

```json
{
  "@context" : "https://schema.org/",
  "@type" : "WebSite",
  "image" : "https://benchmark365.com/hubfs/Logos%20-%20B365/Benchmark365%20logo.png",
  "name" : "Episode 17: The new realities for the MSP business model.",
  "potentialAction" : {
    "@type" : "SearchAction",
    "query-input" : "required name=search_term_string",
    "target" : "{search_term_string}"
  },
  "url" : "https://benchmark365.com/blog/episode-17-the-new-realities-for-the-msp-business-model"
}
```