---
title: "Episode 44: Outsourcing your MSP Helpdesk - A Review"
description: "James talks with Christopher Scaminaci Director of Engineering at TechPulse and author of MSP Automator. Chris chats about his role leading the support team in TechPulse and his they came to see outsourcing their Helpdesk as a \"well-being\" decision for his team. He also takes us through MSP Automator's review process and  onboarding and go-live experience with Benchmark 365."
image: https://benchmark365.com/hubfs/Benchmark365_2023/Images/512.jpg
---

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![Episode 44: Outsourcing your MSP Helpdesk - A Review](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/512.jpg?width=1420&name=512.jpg)

# Episode 44: Outsourcing your MSP Helpdesk - A Review

Author : [![James Vickery](https://app.hubspot.com/settings/avatar/a31d4781d5cb37147522b0d750190f95) James Vickery](https://benchmark365.com/blog/author/james-vickery)

Tags : [Podcast](https://benchmark365.com/blog/tag/podcast), [Help Desk Best Practice](https://benchmark365.com/blog/tag/help-desk-best-practice) 

Date : Aug 16, 2022

MSP entrepreneur and author, James Vickery talks about transforming your mindset and getting your business under control. It’s about scaling up so you can take advantage of the tremendous opportunities out there.

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### Episode 32: Using your PSA to drive your profitability

 May 24, 2021 | [Podcast ,](https://benchmark365.com/blog/tag/podcast) [Help Desk Best Practice](https://benchmark365.com/blog/tag/help-desk-best-practice) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery)

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### Episode 20: Does outsourcing make sense for MSPs right now

 May 25, 2020 | [Podcast ,](https://benchmark365.com/blog/tag/podcast) [Help Desk Best Practice](https://benchmark365.com/blog/tag/help-desk-best-practice) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery)

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### Episode 22: Make onboarding and customer success a wow for your MSP clients.

 Jun 21, 2020 | [Podcast ,](https://benchmark365.com/blog/tag/podcast) [Sales & Marketing Resources](https://benchmark365.com/blog/tag/sales-marketing-resources) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery)

 MSP entrepreneur and author, James Vickery talks about transforming your mindset and...

[Listen here](https://spotifyanchor-web.app.link/e/I5QkBTk9mFb)

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