--- title: Benchmark 365 works for you – with your tools description: We make partnering with us as easy possible. A question we often get is whether or not Benchmark 365 works with the tools you’ve come to know and trust. Well the good news is – Benchmark 365 is tool a image: https://benchmark365.com/hubfs/laptop-with-wrench-and-screwdriver-on-screen-computer-repair-service-vector-id1141244861%20(1)-2-1.jpeg --- [![Group (2)](https://benchmark365.com/hubfs/Benchmark365_2023/Images/Group%20(2).png)](https://benchmark365.com) - Services - [24/7 Helpdesk](https://benchmark365.com/how-it-works) - [Offshore Comply](https://info.benchmark365.com/offshorecomply) - [Benchmark Peers](https://info.benchmark365.com/benchmark-peers) - [Benchmark Certify](https://info.benchmark365.com/benchmarkcertify) - [Resources](https://benchmark365.com/resources) - [Peer Groups](https://info.benchmark365.com/benchmark-peers) - [About](https://benchmark365.com/about) - [Contact](https://benchmark365.com/contact) [Let's Talk](https://benchmark365.com/how-it-works#resourceFormSec) ![Benchmark 365 works for you – with your tools](https://benchmark365.com/hs-fs/hubfs/laptop-with-wrench-and-screwdriver-on-screen-computer-repair-service-vector-id1141244861%20(1)-2-1.jpeg?width=1420&name=laptop-with-wrench-and-screwdriver-on-screen-computer-repair-service-vector-id1141244861%20(1)-2-1.jpeg) # Benchmark 365 works for you – with your tools Author : [![James Vickery](https://app.hubspot.com/settings/avatar/a31d4781d5cb37147522b0d750190f95) James Vickery](https://benchmark365.com/blog/author/james-vickery) Tags : [Blog](https://benchmark365.com/blog/tag/blog), [Infinite Scale](https://benchmark365.com/blog/tag/infinite-scale), [Help Desk Best Practice](https://benchmark365.com/blog/tag/help-desk-best-practice) Date : Apr 16, 2019 We make partnering with us as easy possible. A question we often get is whether or not Benchmark 365 works with the tools you’ve come to know and trust. Well the good news is – Benchmark 365 is tool and vendor agnostic. We have specialists working with and training our team on all of the modern tools and platforms in the MSP space. We love being part of an IT community that drives innovation and change and want to make sure our Partner can always use and leverage the best technology and tools for their businesses. #### **PSA** Supported by our world class collaboration tool – SmartDesk – every ticket and every action is documented and available with real time insights, business intelligence and time tracking through our portal.   If you’re using ConnectWise Manage you can integrate tickets from SmartDesk right into your PSA. If you’re using another PSA we work with you to customise the flow of information so that your customers always receive prompt and professional service. #### **RMM** We also work with every RMM tool available in the marketplace today.  From Kaseya to Ninja, Datta, ConnectWise Automate, Solarwinds and more.  Our team are proficient at handling alerts and utilizing the tools that you are most comfortable with. #### **Documentation** Whether you’re using IT Glue, PassPortal, SI Portal or your own Wiki, we know what it takes to get your documentation up to speed so that your customers always experience expert support and advice. Its always a work in progress but experience tells us the more you have your documentation up to date the happier your customers are. #### **Onboarding and Customer Success** At Benchmark we are deeply committed to customer success.  When you become a Benchmark 365 Partner our customer success team will work with you to align your processes and tools with ours over a carefully managed 15 day professional engagement. During onboarding we’ll analyse your stack, work through your documentation and train your dedicated team of specialists to handle support 24 hours a day, 7 days a week. Getting this process right is one of many reasons Benchmark 365 is the fastest growing, most economical and dare we say most friendly helpdesk organization in the world. We work with thousands of tickets each and every week – so we know what it takes to get it right. Don’t let tools get in the way of being a profitable, scaled up MSP.  Talk to Benchmark 365 – we’d love to hear from you! ### Search ## Other Related Blogs ![5 Drivers of MSP Growth](https://benchmark365.com/hs-fs/hubfs/Blog%20-%20Images/rocket-vector-id1090317690.jpg?length=1200&name=rocket-vector-id1090317690.jpg) ### 5 Drivers of MSP Growth Jun 17, 2019 | [Blog ,](https://benchmark365.com/blog/tag/blog) [Infinite Scale ,](https://benchmark365.com/blog/tag/infinite-scale) [Sales & Marketing Resources](https://benchmark365.com/blog/tag/sales-marketing-resources) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery) Since launching Benchmark 365 in 2016, we’ve talked with thousand's of entrepreneurs... [Read More](https://benchmark365.com/blog/infinite-scale/5-drivers-of-msp-growth) ![Finding Your MSP Benchmark - Reclaiming Your Time, Life, and Business with Benchmark 365](https://benchmark365.com/hs-fs/hubfs/1-Dec-08-2023-05-35-20-0743-AM.png?length=1200&name=1-Dec-08-2023-05-35-20-0743-AM.png) ### Finding Your MSP Benchmark - Reclaiming Your Time, Life, and Business with Benchmark 365 Dec 08, 2023 | [Blog ,](https://benchmark365.com/blog/tag/blog) [MSP Operations](https://benchmark365.com/blog/tag/msp-operations) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery) Do you dream of a work-free Christmas period, holidays without interruption from customer... [Read More](https://benchmark365.com/blog/finding-your-msp-benchmark-reclaiming-your-time-life-and-business-with-benchmark-365) ![How to be the master of your own MSP destiny](https://benchmark365.com/hs-fs/hubfs/Untitled%20design%20(3).png?length=1200&name=Untitled%20design%20(3).png) ### How to be the master of your own MSP destiny Mar 13, 2019 | [MSP ,](https://benchmark365.com/blog/tag/msp) [IT Services ,](https://benchmark365.com/blog/tag/it-services) [Blog ,](https://benchmark365.com/blog/tag/blog) [Business Growth ,](https://benchmark365.com/blog/tag/business-growth) [Infinite Scale ,](https://benchmark365.com/blog/tag/infinite-scale) [Help Desk Best Practice](https://benchmark365.com/blog/tag/help-desk-best-practice) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery) Martin Haak of Infinite Edge is one of Benchmark 365’s oldest Partners and great success... 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