---
title: "Episode 14: Communication & Business Resilience for MSPs by Infinite Scale: The Ultimate Growth Podcast for MSPs"
description: A special episode today with some thoughts from James Vickery on how and what to communicate with your MSP clients in these Coronavirus times. We also take a quick look at building business resilience for your MSP.
image: https://benchmark365.com/hubfs/Benchmark365_2023/Images/512.jpg
---

[![Group (2)](https://benchmark365.com/hubfs/Benchmark365_2023/Images/Group%20(2).png)](https://benchmark365.com)

- Services 
    - [24/7 Helpdesk](https://benchmark365.com/how-it-works)
    - [Benchmark Employ](https://info.benchmark365.com/employ)
    - [Benchmark Peers](https://info.benchmark365.com/benchmark-peers)
    - [Benchmark Certify](https://info.benchmark365.com/benchmarkcertify)
- [Resources](https://benchmark365.com/resources)
- [Peer Groups](https://info.benchmark365.com/benchmark-peers)
- [About](https://benchmark365.com/about)
- [Contact](https://benchmark365.com/contact)

[Let's Talk](https://benchmark365.com/how-it-works#resourceFormSec)

![Episode 14: Communication & Business Resilience for MSPs](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/512.jpg?width=1420&name=512.jpg)

# Episode 14: Communication & Business Resilience for MSPs

Author : [![James Vickery](https://app.hubspot.com/settings/avatar/a31d4781d5cb37147522b0d750190f95) James Vickery](https://benchmark365.com/blog/author/james-vickery)

Tags : [Podcast](https://benchmark365.com/blog/tag/podcast), [MSP Operations](https://benchmark365.com/blog/tag/msp-operations) 

Date : Mar 16, 2020

MSP entrepreneur and author, James Vickery talks about transforming your mindset and getting your business under control. It’s about scaling up so you can take advantage of the tremendous opportunities out there.

### Search

## Other Related Blogs

![Episode 16: MSPs are the remote working experts - best practice tips](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/512.jpg?length=1200&name=512.jpg)

### Episode 16: MSPs are the remote working experts - best practice tips

 Mar 26, 2020 | [Podcast ,](https://benchmark365.com/blog/tag/podcast) [MSP Operations](https://benchmark365.com/blog/tag/msp-operations) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery)

 MSP entrepreneur and author, James Vickery talks about transforming your mindset and...

[Listen here](https://spotifyanchor-web.app.link/e/b20LNWk9mFb)

![Episode 30: Building high performing MSP teams](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/512.jpg?length=1200&name=512.jpg)

### Episode 30: Building high performing MSP teams

 Apr 09, 2021 | [Podcast ,](https://benchmark365.com/blog/tag/podcast) [MSP Operations](https://benchmark365.com/blog/tag/msp-operations) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery)

 MSP entrepreneur and author, James Vickery talks about transforming your mindset and...

[Listen here](https://spotifyanchor-web.app.link/e/E90Im7B8mFb)

![Episode 27: What's the MSP state of play? Time to capitalize on the growth surge!](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/512.jpg?length=1200&name=512.jpg)

### Episode 27: What's the MSP state of play? Time to capitalize on the growth surge!

 Mar 05, 2021 | [Podcast ,](https://benchmark365.com/blog/tag/podcast) [MSP Operations](https://benchmark365.com/blog/tag/msp-operations) |By [James Vickery](https://benchmark365.com/blog/author/james-vickery)

 MSP entrepreneur and author, James Vickery talks about transforming your mindset and...

[Listen here](https://spotifyanchor-web.app.link/e/h8VNX8B8mFb)

###### Contact info

[Email Us](https://benchmark365.com/contact)

Call us

- [USA (+1) 516 530 7545](tel:+1516%20530%207545)
- [Canada (+1) 604 239 3244](tel:+1604239%203244)
- [Australia (+61) 02 9160 7668](tel:+610291607668)

###### Quick Links

- [How it Works](https://benchmark365.com/how-it-works)
- [Resources](https://benchmark365.com/resources)
- [Peer Groups](https://info.benchmark365.com/benchmark-peers)
- [FAQ](https://benchmark365.com/faq)
- [About](https://benchmark365.com/about)
- [Contact](https://benchmark365.com/contact)

###### Important Info

- [Privacy Policy & GDPR Compliance Statement](https://benchmark365.com/privacy-policy)

###### Get in touch!

[![footer-small-logo](https://benchmark365.com/hs-fs/hubfs/Benchmark365_2023/Images/footer-small-logo.png?width=72&height=30&name=footer-small-logo.png)](https://benchmark365.com)

 © Benchmark365 - 2026. All rights reserved.

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "James Vickery",
    "url" : "https://benchmark365.com/blog/author/james-vickery"
  },
  "dateModified" : "2023-12-21T09:40:21.669Z",
  "datePublished" : "2020-03-16T09:40:00.000Z",
  "headline" : "Episode 14: Communication & Business Resilience for MSPs by Infinite Scale: The Ultimate Growth Podcast for MSPs",
  "image" : [ "https://benchmark365.com/hubfs/Benchmark365_2023/Images/512.jpg" ],
  "mainEntityOfPage" : {
    "@id" : "https://benchmark365.com/blog/episode-14-communication-business-resilience-for-msps",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://benchmark365.com/hubfs/Benchmark365%20logo%20(1)-1.png"
    },
    "name" : "Benchmark 365"
  }
}
```

```json
{
  "@context" : "https://schema.org/",
  "@type" : "WebSite",
  "image" : "https://benchmark365.com/hubfs/Logos%20-%20B365/Benchmark365%20logo.png",
  "name" : "Episode 14: Communication &amp; Business Resilience for MSPs",
  "potentialAction" : {
    "@type" : "SearchAction",
    "query-input" : "required name=search_term_string",
    "target" : "{search_term_string}"
  },
  "url" : "https://benchmark365.com/blog/episode-14-communication-business-resilience-for-msps"
}
```