24×7×365 NOC/SOC

Unlimited endpoints.
Unlimited users.
Unlimited tickets.
One flat monthly fee.

An outsourced 24×7×365 NOC for MSPs, ITSPs and IT teams with systems that can't go down. Most NOCs bill per device, so your bill climbs every time a server or switch goes in. We bill for the work. That's it.

See plans Who picks it up?
NOC consultation1 of 4
Live analysis of your environmentUpdates as you answer
Answer 4 quick questions and we'll map the right plan as you go.
NOC readiness0%
To confirm on the call
15 min
P1 response target, 3am Sunday included
30 min
P2 response target, any hour
100%
of fixes checked before we close
1 event
1 charge, however many alerts
350+
MSPs, with over 10,000 businesses supported
Built for

Who it's for

MSPs

Give every client 24×7×365 cover. No night roster. No per-device bill.

ITSPs

Hit your client SLAs at 3am on a Sunday without hiring a night shift.

IT departments

Your critical systems covered around the clock. Your team only gets called when it's real.

Who picks it up?

Your alerts don't sleep. You should.

A normal Tuesday night. 39 alerts. 10 events. 1 that actually matters. Press play and see who gets the call.

0
times you were woken
0alerts
0fixed for you
0closed with notes
Press play to start the night.
Tuesday night
10:00pm
Every alert goes to your on-call phone
10pm12am2am4am6am
TimeAlertWhat happened
An illustrative night. Fixes are approved remediation actions, included on Connect.
How it works

Your runbook, your rules, your tools. 24×7×365.

Investigation

Is it real?

False alarms closed. Real issues straight to you, with what to do next.

Remediation

Fix it.

Restart the service. Retry the backup. Reboot the VM. Then check it worked.

Fixed, checked, then closed.
Major Incident Response

Lead it.

Major incident? A senior engineer takes charge until it's stable.

OperationsSecurity (SOC)
Fits your stack

Keep your tools.

We plug into what you already run. More tools never means a bigger bill.

Email intake

Point your alerts at a mailbox. That's it.

PSA integration

Live and two-way.

HaloAutotaskConnectWise

No PSA? Use ours.

SmartDesk, our ticketing platform. Free for every partner.

One team
Helpdesk and NOC. One team.
Helpdesk
NOC

Already on our helpdesk? Your NOC comes from people who know your clients.

See the 24×7×365 Helpdesk

Works with the tools you already run

And plenty more. Check your stack
What partners say

350+ MSPs already depend on us.

"Benchmark 365 has consistently met or exceeded our service level commitments. Response times have remained within agreed targets."

ZJ
Zach Johnson
President, AeroCMS, USA

"With Benchmark's support, we do not need to worry as much about helpdesk coverage since you've taken on the bulk of it."

DW
Daniel Wack
Customer Success Manager, Pilotfish, Canada

"Not one client has noticed the transition, and there's been zero degradation in service."

H
Hanna
Operations Manager, Chorus, UK
Plans

Grow your clients. Not your bill.

Every plan: 24×7×365. Unlimited endpoints, users and tickets.

What changes your bill?
Never
Endpoints UnlimitedUsers UnlimitedTickets UnlimitedTools you run Any numberThe hour 3am Sunday, same SLA
Only
How many clients we look after
The work we actually do
Add as you needUnlimited CustomersExtra investigationsExtra remediations+5 customer environmentsProactive MaintenanceMajor Incident Response

Prices in USD.

Security and governance

Security first.

Australian owned. Sydney HQ. Global team. Every interaction reviewed by our QA team.

ISO
27001
ISO/IEC 27001:2022Stage 2 audit underway

Australian owned

Sydney HQ

ISO/IEC 27001:2022 aligned

Stage 2 audit underway

Secure facilities

Controlled access. Every action logged.

Background-checked personnel

Every team member

Certified specialists

Trained and tested

Your data stays yours

Nothing stored our side

FAQ

Questions

24×7×365 NOC/SOC

Depend on us. Every hour.

4 questions. 1 minute. A plan sized to you.

Start your NOC consultation